govsupport ai

what is gosupport

GovSupport is an AI-powered assistant that acts as an assistant for government customer support employees, empowering them to provide high-quality, actionable advice quickly and securely. GovSupport is a scalable framework suitable for integration across government and beyond. 

Designed with interoperability in mind, GovSupport seamlessly integrates into existing chat environments, harnessing widely-used open-source technologies for backend operations. GovSupport bases its advice on documentation provided to it. GovSupport can quickly incorporate any internal training materials, ensuring advice is always grounded in the most relevant information. A "human in the loop" validation system is employed to mitigate risk, ensuring advice accuracy and reliability.

GovSupport tackles a broad spectrum of complex issues, mirroring challenges faced by government departments. From tax inquiries to social services, frontline staff serve as the crucial link connecting the public with essential services.

AI has the power to significantly enhance productivity in customer service environments. GovSupport supports government advisors making it easier for their staff to quickly find and share information with the people who come to the government for help.

GovSupport was specifically built from the ground up to help government customer service advisors and supervisors in quickly locating and sharing information from reliable sources.